• When faced with a challenging task, situation or person, play a mental video of yourself achieving your preferred outcome.
• When faced with a setback: 1. View it as temporary rather than permanent, 2. See it as specific to the job you are working on – rather than a sign of likely setbacks in all areas of work, and 3. Rather than blaming yourself for the setback, explore reasons that might have led to it.
• Avoid pessimistic people where possible and work at immersing yourself with positive people as much as possible.

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