TECHNICAL SUPPORT

If you require support regarding problems with our site’s functionality or accessing your courses please first read through our Frequently Asked Questions.

If you cannot find your answer in the FAQs, please take a screen shot of the issue together with a copy of the URL in the browser and complete the form below.

Frequently asked questions

All YCDI! online digital programs can be purchased through the SHOP using our online shopping cart. At checkout, purchasers can use a credit card to complete their purchases. Schools and educational organisations can choose to purchase using a credit card or select the purchase order option at checkout.

The purchase account LOGIN and program enrolment will be emailed to the purchaser within 24 to 48 business hours.

 
Methods of Payment Accepted

For Schools and Educational Organisations:
Payment can be made by credit card, cheque, direct bank deposit and through EDConnect for NSW schools.

Parents and individuals cannot purchase any of the programs listed in the Education Resources Catalogues.

Any non-digital items purchased within Australia (school, educational organisation, mental health practitioner,  parent or individual) includes postage and will be mailed using Australia Post within 3 business days of receipt of the purchase.

YCDI! online digital programs are accessible around the globe. If your school or educational organisation is located outside of Australia please download our International Order Form and email to enquiries@youcandoiteducation.com.au to process your purchase.

An invoice will be mailed on receipt of the order. Payment can be made using a credit card link in the invoice email. First time purchasers are required to pay the invoice before they can access the programs or receive the non-digitals.

All postage quotes for non-digital materials need to be approved by the purchaser prior to the order being processed.

For Australian Schools and Educational Organisations
Payment can be made by credit card or direct bank deposit.

International Schools and Educational Organisations
International purchases can be made by completing the downloadable International order form and emailing it to: enquiries@youcandoiteducation.com.au An invoice will be mailed on receipt of the order. Payment can be made using a credit card link in the invoice email. First-time purchasers are required to pay the invoice before they can access the programs or receive the non-digitals.

All of the online digital programs listed in the Education Resources Catalogue are for teaching/professional delivery only and are NOT available for purchase by Individuals or Parents.

Schools, Educational Organisations and Mental Health Practitioners

When purchasing a YCDI! online digital curricula or another online digital program, you or your school or educational organisation are committing to an annual subscription (365 days) from the date of enrolment. A renewal subscription will be automatically emailed to your account contact 30 days prior to the subscription renewal date.

Schools or educational organisations with more than one campus need to purchase a separate digital subscription for EACH program that each campus will be using. YCDI! Digital resources accessed through a school’s or educational organisation’s LOGIN are not transferable between campuses. Each campus is required to have a unique LOGIN.

YCDI! eLearning courses purchased provide each participant with an individual LOGIN. Participants must not share their LOGIN with other individuals. The eLearning course is accessible for the stated period on your order confirmation. This access period cannot be extended. Individuals wanting further time will need to purchase a new course subscription.

Cancellation of digital subscriptions can only be requested in writing and submitted to YCDI! Education at enquiries@youcandoiteducation.com.au. Cancellations take effect at the end of the current paid 365-day subscription period.

Parents and individuals cannot purchase curricula or non-curricula programs in the Education Resources Catalogue.

Cancellation of digital subscriptions must be submitted in writing and emailed to YCDI! Education at enquiries@youcandoiteducation.com.au. Cancellations take effect at the end of the current paid 365-day digital subscription period.

Content (printed material, downloadable files, non-digital resources) may not be shared or communicated with individuals outside your school.  Access and use of these materials are not permitted beyond the annual subscription period.  Please read our full terms of use.

The YCDI! eLearning content will work on various hardware platforms. Below are the minimum specifications that would be expected to deliver a rich, interactive user experience:

  • PC or Mac
  • Microsoft Windows XP, Windows Vista or Windows 7 or above, Mac OS X 10.5 (Leopard) or above, Modern Linux variant
  • 32-bit colour graphics
  • Keyboard and mouse
  • Recommended minimum browser:
    Google Chrome 30, Microsoft Edge for Windows 10, Safari 6 
  • The latest version of Adobe Flash player
  • Pop-ups, Javascript and MP3s enabled

We recommend the following minimum bandwidth for internet access when completing an eLearning course:

  • Minimum bandwidth: 512 kbps
You can check the speed of your internet access on the following website: https://www.speedtest.net/
  • Recommended minimum browser:
    Google Chrome 30 or Safari 6
  • Microsoft Edge for Windows 10 does not provide an ideal experience.

Please note that Internet Explorer is not supported.

Australian Copyright Law covers this website and its contents. The Bernard Group owns, has licensed or has permission for all intellectual property used throughout this website. Requests and enquiries concerning reproduction and rights should be addressed to The Bernard Group.

All YCDI! Australian Copyright Law also covers online education, both digital and non-digital content.

Copying or printing of non-digital materials  (posters, student handbooks) listed for purchase in the YCDI! SHOP is not permitted.

Content (printed material, downloadable files, non-digital resources) may not be shared or communicated with individuals outside your school. Access and use of these materials are not permitted beyond the annual subscription period. Please read our complete terms of use.

Schools or educational organisations wanting to use YCDI! visuals, logos or other YCDI! materials outside of our terms of use must send a request in writing to enquiries@youcandoiteducation.com.au

There could be many reasons, but the most probable is that you have forgotten your password, tried the wrong one, or entered it incorrectly. Username and Passwords are case-sensitive. Some other things to think about include:

  • Do you have caps lock on?
  • Does your password include a combination of uppercase and lowercase letters? It should be entered strictly as provided by your school/organisation or emailed to you by YCDI! Education.

If you believe you have entered the correct password but still cannot log in, please contact your school/organisation’s original provider of the Login details or send an email to enquiries@youcandoiteducation.com.au.

Once you have received the LOGIN for your purchase, you can log in anytime through the LOG IN button on the YCDI! Education website or at edu.youcandoiteducation.com.au/login

Before starting the eLearning course, please ensure that your internet browser allows pop-ups. If you are unsure, follow the link for your browser version to see how-to instructions: Google ChromeMicrosoft EdgeSafari.

To view the sections listed within a lesson click the arrow on the left of the lesson section to display the section content.

Click the PLAY arrow on the video to begin playing the video.

The EXPAND icon on the bottom right of the video will allow you to resize the video to full screen.

 

If you cannot play any of the video or audio files included in the YCDI! online digital programs check that your school does not have restrictions on its internet usage or bandwidth.

Make sure you are using a compatible web browser: Chrome, Firefox, Safari or Microsoft Edge (Internet Explorer is not supported).

Click the arrow on the left of the audio toolbar to begin the audio.

If you cannot play any audio files in the YCDI! digital online programs check that your school or educational organisation does not have restrictions on its internet usage or bandwidth.  

Ensure you use a compatible web browser: Chrome, Firefox, Safari or Microsoft Edge (Internet Explorer is not supported).

The downloads listed at the end of the program lessons or activities are hyperlinks to pdf files.

Hover your mouse over the title of the required download and click once. The pdf file will open in a new window. From here you can display, save or print the pdf file.

Ensure you have the latest version of Adobe Reader to successfully view all pdf content. Adobe Reader is free software that can be downloaded from the Adobe website if required.

As a result of school closures due to COVID-19 schools that have purchased annual digital subscriptions for the YCDI! online digital programs will be allowed to continue teaching by educators of YCDI! through distance learning.  Schools may distribute electronically the content (e.g., Student Worksheets, modified Lesson Plans) of the programs.  The school login to access online digital programs is not to be shared with parents or other individuals.

Schools may modify or abridge the lessons to suit their students’ needs during this period.  The Bernard Group cannot accept any responsibility for the accuracy or efficacy of any altered or abridged lesson sent home by schools. Any YCDI! content, in any form, may only be shared with families in your school community.  The intellectual property of all YCDI! programs and resources, including any modifications made by schools of existing lessons for use at home by parents, remain with The Bernard Group. Schools are required to notify their parents of this at the time of distributing any YCDI! materials to their school community. Please see our full terms of use.

Annual digital subscriptions purchased by schools are for use by educators within the school.  Sharing the school login with parents or other individuals outside the school is not permitted.

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