• A useful focus to aim for when listening to another person is to try to understand how the other person feels and thinks including discovering what they want to achieve; refrain from giving your opinion or offering your advice.
• To be empathetic, remind yourself that the interaction you are having is all about the other person, not you – ensure your body language demonstrates that you are listening intently (tilting head to the side).
• Realise that it is difficult to persuade another person to do what you want; instead you can understand what the other person wants, and then try help them to achieve it, which often includes helping them to see the way to do it.

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